Training Courses

CAN YOU AFFORD NOT TO INVEST IN THE DEVLOPMENT OF YOUR STAFF??

This sector is hugely important for the economy.  In 2005, it accounted for 3.5% of the UK economy and was worth approximately £85bn.  In 2005 the UK ranked fifth in the international tourism earnings league behind the USA, Spain, France and Italy.

However, we could be even more successful , our potential is being  undermined by a poor skills record:

• 54% of our managers do not possess the minimum level of qualification required for their position.

• 63% of employers believe their staff’s customer service skills are not sufficient to meet their needs.

• 40% of chefs do not posses a qualification at level 2, the minimum required to prepare and cook from scratch.

• High labour turnover is resulting in a chronic recruitment crisis with 70 % of recruitment being undertaken to replace existing staff.

• Conservative estimates suggest that we are annually losing 590,640 people or 30% of the workforce.

• This costs the sector £886m a year.

• By 2012, the sector would have lost 4.1m people costing the sector £6.2bn.   (Taken from the National Skills Strategy ‘Raising the Bar’)